Refund policy
At Noelbs, all products are made to order using print-on-demand production. This reduces waste and allows us to offer a wide range of designs.
1. WITHDRAWAL RIGHTS (EU CUSTOMERS)
Where applicable, EU customers have the right to withdraw from their purchase within 14 days of receiving their order.
Withdrawal requests must be submitted via our website or support channels.
2. RETURNS
Where a return is required, we will provide return instructions including the return address.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Return instructions will be provided after approval of the request.
3. RETURNS AND REFUNDS PROCESSING
If a return is required, customers will receive return instructions including the return address.
Refunds are processed once the return has been received or confirmed where applicable.
4. REFUNDS
Refunds are issued for:
- valid withdrawal requests
- defective or damaged items
- incorrect or misprinted products
- fulfillment errors
Refunds are processed to the original payment method.
5. DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged or incorrect, contact us within 30 days with:
- order number
- clear photos of the issue
We will offer a replacement or refund where appropriate.
6. SHIPPING ISSUES
We are not responsible for delays, lost packages, or incorrect shipping details provided by the customer.
7. CONTACT